FAQs

The brass finish is coated with a hard-wearing lacquer to protect the product, However it is a “living finish” which ages over time with your home.

Please call our store with your name and number and one of our associates can provide the status of your order.

You can cancel your order within 24 hours of placing the order. Custom orders cannot be canceled once they are in production.

You can pay cash at the store or wire transfer to our bank account . Please call our store for account details regarding bank transfer.

Stock items can be returned at our store within 3 business days. Custom orders cannot be returned.

Depending on the product type, quantity limitations can apply so please check with the store before placing your order.

There are several types of hinges. Most commonly used are butt hinges, strap hinges and ball bearing hinges. The best choice depends on the weight and thickness of your door. Consult our store representatives for guidance.

Use a soft microfiber cloth to gently clean the surface. Avoid chemicals and abrasive cleaners.

Yes. We offer installation services. Please talk to our store representative for further details.

Yes. Some customization can be done to better suit your needs and budget.